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FAQ

General FAQ

Do you have a showroom?

No, sorry we don't. Please email: info@fitnessdoctor.com.au

How long has The Fitness Doctor been trading?

The Fitness Doctor has been trading since March 2008

I have a question, how do I get it answered?

If you have any queries on any of our products please do not hesitate to contact us. You can contact us by clicking HERE Our experienced staff are happy to help with any questions.

I want to purchase a gift for someone, can you ship it directly to them?

Yes we can, during the checkout process you will be given the option to enter the address where you would like to send the gift.

Is there a guarantee on all products?

All our products are brand new and a 14 day money back guarantee is provided with all parts purchased. Please see our terms and conditions for details.

What is your return policy?

We would like you to be completely satisfied with your purchase from The Fitness Doctor, so we offer our customers a 14 day money back guarantee. Please read our terms and conditions for details

Why Use or Buy from The Fitness Doctor

We are an Australian owned and operated company, the owners work in the industry which not only guarantees quality workmanship but to make sure your machine is up and running.

Ordering and Payment FAQ

What are the payment options available?

We have the following payment options available:

Visa
Mastercard
PayPal
Afterpay
ZipPay
EFT
POLi Payments

What currency will I be charged in?

All orders are made in Australian dollars (AUD).

Are online payments safe on your website?

All payments made through The Fitness Doctor website are 100% safe. The Fitness Doctor uses the shopify payment gateway which is a secure and reliable platform that processes millions of payments globally and within Australia without fail.

When will I be charged?

All orders are charged prior to the parts or the technician being dispatched. You will receive an email or text message notifying you of when your order has been shipped & your work order has been sent of to the local technician.

Does The Fitness Doctor provide financing or other payment options?

Yes, Zip Money and After Pay.

Do you provide a lay-by option?

No