frequently asked questions

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Frequently Asked Questions

At The Fitness Doctor we know that looking after gym equipment often comes with plenty of questions. From how often machines should be serviced to whether you can move heavy commercial units safely, it’s not always straightforward. 

 

With over 28 years of combined experience, our team has the answers and the skills to keep your equipment running smoothly. Below we’ve covered some of the most common questions we hear from clients.

Do you have a showroom?

No, we don’t operate a showroom. If you’d like more information on any of our products or services, please email us at info@fitnessdoctor.com.au and our team will be happy to assist.

How long has The Fitness Doctor been trading?

The Fitness Doctor has been proudly servicing the fitness industry since March 2008.

I have a question, how do I get it answered?

If you have a query about any of our products, services, or spare parts, please get in touch. You can contact us through our website or email info@fitnessdoctor.com.au

Can I purchase a gift and ship it directly to someone?

Yes. During checkout you’ll have the option to enter a different delivery address, so we can send your gift straight to the recipient.

Is there a guarantee on all products?

Yes. All of our products are brand new and come with a 14-day money back guarantee on spare parts purchased. Please refer to our Terms & Conditions for full details.

What is your return policy?

We want you to be completely satisfied with your purchase. That’s why we offer a 14-day money back guarantee on all spare parts. For more details, please see our Terms & Conditions.